Research, user experience, and design for FIS, a leading provider of enterprise banking software. Bank clients are reliant on FIS products to help them compete in a highly dynamic market, but require FIS to invest in a new performance-driven approach that elevates collaboration with bank clients over siloed, institutional product releases.
In-depth research and evaluation sessions with bank clients and their customers across the entire FIS product ecosystem informed a series of prioritized capability workflows â€” addressing key banker pain-points while establishing a foundational design system. These conceptual workflows focused on delivering purposeful customer interactions by shaping an adaptable brand expression for both FIS and its bank clients.
The designed workflows were also used as entry points to compile a preliminary design language system for FIS â€” amplifying design at scale by increasing velocity and optimizing efficiency across lines of business. This online platform was complemented by a initial product backlog and a feature roadmap to help streamline future design and development efforts.
Nikhil Mitter is a Group Creative Director at R/GA. He was born and raised in Dubai and comes from a background in Fine Arts. He received a Bachelor's degree in Fine Arts and Psychology from the University of Pennsylvania and holds a Master's degree in Media Design from Art Center College of Design.
His work has been situated across multiple disciplines at the intersection of design, art, research, and technology. He has previously held positions leading experience, product, and branding teams at an emerging biotech, frog design, AREA 17, and part of a newly formed Experience Design practice at Tribal Worldwide. As an Art Director Nikhil has engaged with clients including LVMH, AIGA, and Pentagram. He has also worked in an architectural context designing interactive installations at Lincoln Center in New York, City Center in Las Vegas, and Burj Khalifa in Dubai.
Nikhilâ€™s projects have been featured in several funded research initiatives, including developing emerging technology prototypes for Sun Microsystems Laboratories and Hewlett Packardâ€™s Consumer Applications and Systems Laboratory. He has exhibited internationally in venues such as the Maker Faire hosted by Oâ€™Reillyâ€™s Make magazine; ACM Interactive Arts Exhibition at the University of California, Santa Barbara; Digital Art Festival at The Museum of Contemporary Art Taipei; Art Center Nabi in Seoul, South Korea; FILE New Media Arts Exhibition in Rio de Janeiro, Brazil; and The Beall Center for Art+Technology in Irvine, CA.Â
His work has been recognized by the Webby Awards, Discovery Channelâ€™s Beyond Tomorrow, Adobeâ€™s Design Center Think Tank, the Type Directors Club, the VIDA International Awards, and the Association for Computing Machinery.ResumeÂ Â Painting